FAQ

Frequently Asked Questions

What size are the bottles?

Full bottles are 5ml amber apothecary bottles and samples are 1ml vials.

What can I add to a sample pack?

Any product that is showing as in stock, including limited editions.

What is your return policy?

Please contact us for information about returns and exchanges.

How long does shipping take?

Shipping times vary depending on your location.

When can I expect my order to ship?

We have an approximate 3 week processing time.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email.

Do you ship internationally?

Yes we do!  Currently, shipping to the US is disabled as we don't want to deal with tariffs.  If your country isn't available, reach out.

How do I contact customer support?

You can reach us via the contact form on our website or by email.